This tutorial will guide you through the installation steps required to install GoToAssist Support - Customer app and establish a remote connection.
Step 1. Visit Google Play store and do a search for GoToAssist Support - Customer app. Once you find it - install it and open it afterward.
Step 2. Input the support key given to you by tech. support operator.
Step 3. Click the JOIN SESSION button.
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Step 4. Wait for the connection to be established then click ALLOW button.
Step 5. Click the OPEN ACCESSIBILITY button.
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Step 6. Find the GoToAssist in the apps list and tap on it.
Step 7. Turn on the slider to use GoToAssist.
Step 8. Click ALLOW option.
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Step 9. Click the START NOW option.
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How to Uninstall the GoToAssist Customer - Support app?
Step 1. Locate the app in your list of apps, tap and hold on its icon until the menu appears, then select Uninstall option.
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Tips
- Steps may vary due to the huge variety of phone models and Android OS versions.
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